08-31-2017, 01:18 PM
Several possible reasons:
- the line is the same color as the layer
- there is a selection somewhere (drawing is effective only in the selection (Select>None to remove)
- you are trying to draw outside of an existing layer (btw what do you mean by "loaded new canvas"? No layer in the image?)
- the pencil tool is not in "Normal" mode (mode selector at top of Tool options)
- the layer mode is not in "Normal" mode (more selector at top of Layers list).