Help error resulting two installations - 2.10.24 and 2.10.28

Help error resulting two installations - 2.10.24 and 2.10.28 - Printable Version

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+---- Thread: Help error resulting two installations - 2.10.24 and 2.10.28 (/Thread-Help-error-resulting-two-installations-2-10-24-and-2-10-28)

Help error resulting two installations - 2.10.24 and 2.10.28 - chrisnd - 11-10-2021

Hi, I have been running GIMP 2.10.24 for some time and have been gradually trying to improve my knowledge of the program. However, an issue I had from the start was that the help did not work. I get this error: "Could not open 'https://docs.gimp.org/2.10/en/gimp-help.xml' for reading: An AppArmor policy prevents this sender from sending this message to this recipient; type="method_call", sender=":1.117" (uid=1000 pid=9560 comm="/usr/lib/gimp/2.0/plug-ins/help/help -gimp 15 14 -" label="snap.gimp.gimp (enforce)") interface="org.gtk.vfs.Daemon" member="GetConnection" error name="(unset)" requested_reply="0" destination=":1.102" (uid=1000 pid=6556 comm="/usr/libexec/gvfsd-http --spawner :1.5 /org/gtk/gv" label="unconfined")"

Yesterday I had a go at resolving this by following the instructions on this page https://www.gimp.org/downloads/ downloading the flatpak program and running it. It did not update things as I had hoped. Instead, as a result, I now have two versions of GIMP, one of which, as above, still has the help not working and also the latest version whose help does work!
Obviously this is not ideal. I do not want to simply remove the older version because it has several settings and brushes etc which I do not want to lose. Similarly, neither do I want to remove the new version, not just because the help works but also for fear that I might also damage the older installation and lose that too!

However, since this morning I considered removing the older version just to see what would happen. I am using Ubuntu 21.04 and unfortunately, although both versions show up as separate icons when I click 'Show Applications', when I look at the 'Ubuntu Software' there is only one icon in there and hence I don't know what will happen if I click 'Uninstall'. I suspect I will lose the snap (older) version, which is what I would wish, but (presumably) I will then have no means of staring the newer (flatpak) version?

So, to summarise, there are two icons in the Application list but only ONE icon for the application removal - which seems to relate to the 2.10.28 version which I want to keep.
If I can just remove 2.10.24 without removing 2.10.28 I will be happy :-)

Please advise - in simple terms - I'm new to this (linux) thing.

RE: Help error resulting two installations - 2.10.24 and 2.10.28 - rich2005 - 11-10-2021

Quote:If I can just remove 2.10.24 without removing 2.10.28...

Both the snap and the flatpak are completely independent 'sandboxed' installations. One does not affect the other.

In a terminal check that you actually have the snap Gimp 2.10.24 installed with:

Code:

snap list

If it is there, remove Gimp with:

Code:

snap remove gimp

Looks like this: https://i.imgur.com/sSzh4HU.jpg

Otherwise for Gimp 2.10.24 and Ubuntu 21.04 it might be a regular install from the ubuntu repositories. Uninstall with

Code:

sudo apt remove gimp

RE: Help error resulting two installations - 2.10.24 and 2.10.28 - chrisnd - 11-11-2021

(11-10-2021, 06:19 PM)rich2005 Wrote:
Quote:If I can just remove 2.10.24 without removing 2.10.28...

Both the snap and the flatpak are completely independent 'sandboxed' installations. One does not affect the other.

In a terminal check that you actually have the snap Gimp 2.10.24 installed with:

Code:

snap list

Thanks for this.

Only one version is listed and it is 2.10.28 - the one I wish to keep
There is no mention of 2.10.24 - even though it is there and works when I click its icon!

So, obviously I don't want to do your following suggestions - because I assume they would remove the wrong one?
On the other hand, maybe I should just try it and then have another go at updating 2.10.24 if things go wrong?

Chris

If it is there, remove Gimp with:

Code:

snap remove gimp

Looks like this: https://i.imgur.com/sSzh4HU.jpg

Otherwise for Gimp 2.10.24 and Ubuntu 21.04 it might be a regular install from the ubuntu repositories. Uninstall with

Code:

sudo apt remove gimp

RE: Help error resulting two installations - 2.10.24 and 2.10.28 - rich2005 - 11-11-2021

Quote:...Only one version is listed and it is 2.10.28 - the one I wish to keep
There is no mention of 2.10.24 - even though it is there and works when I click its icon!

So, obviously I don't want to do your following suggestions - because I assume they would remove the wrong one?
On the other hand, maybe I should just try it and then have another go at updating 2.10.24 if things go wrong?

It is all about identifying the version(s) you have installed
Since snap list shows nothing then you must have a regular Gimp installation.

In a terminal

Code:

gimp

just gimp nothing else, then does Gimp 2.10.24 start from that ?

If it is a regular Gimp you can install the help package from the Ubuntu repositories but since you are UK it requires a bit of tweaking .The gimp-help-en folder renamed to gimp-help-en-uk Not worth the effort.

A regular Gimp is uninstalled in a terminal

Code:

sudo apt remove gimp

followed by

Code:

sudo apt autoremove

which cleans up un-needed gimp dependencies.

Just a couple of notes
From a terminal a flatpak Gimp is started with (just to prove that is installed)

Code:

flatpak run org.gimp.GIMP

and what I use, I don't install gimp help. I use a PDF https://gimp.linux.it/www/meta/gimp-help-2.10-en.pdf

RE: Help error resulting two installations - 2.10.24 and 2.10.28 - chrisnd - 11-13-2021

(11-11-2021, 12:22 PM)rich2005 Wrote:
Quote:...Only one version is listed and it is 2.10.28 - the one I wish to keep
There is no mention of 2.10.24 - even though it is there and works when I click its icon!

So, obviously I don't want to do your following suggestions - because I assume they would remove the wrong one?
On the other hand, maybe I should just try it and then have another go at updating 2.10.24 if things go wrong?

It is all about identifying the version(s) you have installed
Since snap list shows nothing then you must have a regular Gimp installation.

Hi, Thanks again for this. I decided to go for the uninstallation as you suggested - after all, the worst that could happen would be that I lost everything :-)
Fortunately, It has all worked as I hoped and I just have the 2.10.28 version and have managed to redo my specialist brushes without too much effort.
The only thing that is not quite right is that although GIMP appears, with icon, in the Ubuntu list of 'show applications' software, it does not appear as installed in the 'Ubuntu Software' briefcase - but I can live with(out) that.
Cheers, Chris D