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'Help' won't work

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'Help' won't work
cryptogram Offline
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#1
09-08-2019, 08:56 AM
I get the following message when I try to open 'help'. I've reinstalled Gimp but it still happens. What can I do?

Plug-in crashed: "help-browser.exe"
(C:\Program Files\GIMP 2\lib\gimp\2.0\plug-ins\help-browser\help-browser.exe)
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rich2005 Offline
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#2
09-08-2019, 09:07 AM (This post was last modified: 09-08-2019, 09:08 AM by rich2005.)
Using 32 bit? Which version of Gimp are you using?

It has been fixed but only recently. You need the latest installer gimp-2.10.12-setup-3.exe

However there is a chance that this does not work with a 32 bit windows.

You also need the Gimp 2.10 help installer (en or en_GB)
https://download.gimp.org/mirror/pub/gim...-setup.exe or https://download.gimp.org/mirror/pub/gim...-setup.exe
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cryptogram Offline
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#3
09-08-2019, 09:22 AM
(09-08-2019, 09:07 AM)rich2005 Wrote: Using 32 bit? Which version of Gimp are you using?

It has been fixed but only recently. You need the latest installer gimp-2.10.12-setup-3.exe

However there is a chance that this does not work with a 32 bit windows.

You also need the Gimp 2.10 help installer (en or en_GB)
https://download.gimp.org/mirror/pub/gim...-setup.exe  or https://download.gimp.org/mirror/pub/gim...-setup.exe

My W10 is 64 bit, but I don't know which Gimp I've got. How do I tell? 'About Gimp' doesn't say.
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rich2005 Offline
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#4
09-08-2019, 09:37 AM
Quote:My W10 is 64 bit, but I don't know which Gimp I've got. How do I tell? 'About Gimp' doesn't say.

Help -> About gives the main version eg. Gimp 2.10.12 but for the Windows release you need to look at the Windows installer you actually used. The number after setup ie....setup-x .exe

latest is https://download.gimp.org/mirror/pub/gim...etup-3.exe
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cryptogram Offline
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#5
09-08-2019, 10:14 AM
(09-08-2019, 09:37 AM)rich2005 Wrote:
Quote:My W10 is 64 bit, but I don't know which Gimp I've got. How do I tell? 'About Gimp' doesn't say.

Help -> About gives the main version eg. Gimp 2.10.12 but for the Windows release you need to look at the Windows installer you actually used. The number after setup ie....setup-x  .exe

latest is https://download.gimp.org/mirror/pub/gim...etup-3.exe

There is no number after setup in my case.
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rich2005 Offline
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#6
09-08-2019, 10:16 AM
Quote: There is no number after setup in my case.

Install the latest https://download.gimp.org/mirror/pub/gim...etup-3.exe

and try again.

Make sure you use the Gimp 2.10 help installer as well (not the old 2.8 help installer)
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cryptogram Offline
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#7
09-08-2019, 04:13 PM
(09-08-2019, 10:16 AM)rich2005 Wrote:
Quote: There is no number after setup in my case.

Install the latest https://download.gimp.org/mirror/pub/gim...etup-3.exe

and try again.

Make sure you use the Gimp 2.10 help installer as well (not the old 2.8 help installer)

That seems to have done it. Thanks Rich.
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